Telemarketing

Based in London and FSA approved to cater for the increasing use of telemarketing in direct marketing campaigns, Response, Analysis & Mailing has created one of the fastest growing telemarketing call centres in the business.

Our call centre can be manned for clients 24 hours a day, 7 days a week. Callers can be answered with a client's name and our highly trained operators work to a tightly defined on-screen script to achieve the best possible result from every call.

Whether telemarketing campaigns are inbound, such as handling response to a mailing or advertisement, or an outbound programme of research, sales or promotional calls, campaign fulfilment starts with a briefing session with the client. Objectives are discussed and agreed and the response script is constructed to meet them. A bespoke system will be established to make sure that all enquiries are logged, processed and then entered into the call centre database for immediate attention.

We offer a flexible range of telemarketing options - live answering or automated call handling, Telemarketing Numbers (0800, 0845, 0870 etc.), or Standard Tariff Numbers, which will be dedicated to your call centre campaign.

Our QAS (Quick Address System) and on-line PAF (Post Office Address File) search facility ensure the consistency and accuracy of keyed information reaching the database.

Our telemarketing systems allow call centre operators to collect additional in-depth information, enabling us to automatically include additional relevant information into fulfilment packs and to create a full profile of every contact. We have both power and predictive dialing ,voice recording and hot key transfer facilities plus auto efax

Response Analysis & Mailing has been fulfilling telemarketing campaigns for years. We know the importance of a fast and accurate response to callers. And we know the importance of fast and accurate reporting of call centre campaign results.

Quality is as important to us as quantity, we have an experienced team of Quality Supervisors who monitor both operator and technical performance.

For further information please contact us or call 020 8880 8100.

All photos used are taken in our offices and of our own staff.